These Terms of Service (the "Terms") govern your use of the Florida business filing services offered by Relux Nexus LLC, a Florida limited liability company ("Relux Nexus", "we", "us" or "our"), through the Relux Filling website and order forms (the "Service"). By submitting an order, checking an acknowledgment box, or making a payment, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. What we are, and what we are not
Relux Nexus is a private document-preparation and filing service. We prepare and submit business filings to the Florida Department of State, Division of Corporations, on your behalf, based on the information you provide to us.
We are not a government agency. We are not affiliated with, endorsed by, or acting on behalf of the State of Florida, the Florida Department of State, the Division of Corporations, or Sunbiz.org. Every filing we offer can be made by you directly at sunbiz.org for the state fee alone, without using our Service. The price you pay us includes the state fee plus a separate service fee for our assistance.
We are not a law firm, accounting firm, or registered agent of record for you unless you purchase that specific service. We do not provide legal, tax, or financial advice, and nothing on our website or in our communications should be taken as such. No attorney-client or accountant-client relationship is created by using the Service. You are responsible for deciding which filings your business needs. If you are unsure, consult a licensed attorney or accountant before ordering.
2. Services and prices
The services we offer, and their prices, are listed on the order form at the time you place your order. Each price is made up of two parts: (a) the fee charged by the State of Florida for that filing, which we collect from you and pay to the State on your behalf, and (b) our service fee. The State of Florida sets and may change its fees at any time. If the State fee increases between the time you order and the time we file, we will tell you and ask you to pay the difference before we file.
Annual reports filed with the State after May 1 are subject to a $400 late fee set by Florida law. This fee is included in the "filed after May 1" prices on our order form. We cannot waive, reduce, or absorb it.
3. Payment, and when work begins
Payment is collected in full at the end of the order form, through our payment processor (Stripe). We do not begin any work until your payment has been received and confirmed. An order that is submitted without a successful payment is not an order, and we have no obligation to act on it.
Your payment is processed by Stripe under its own terms and privacy policy. We do not see or store your full card number.
4. Your responsibilities
You are solely responsible for:
- the accuracy, completeness, and legality of all information you provide to us, including names, addresses, titles, the entity's document number and EIN, and the identity of the person signing;
- confirming that you are authorized to act for the business entity named in your order;
- knowing and meeting the State of Florida's filing deadlines, including the May 1 annual report deadline, and any late fees or penalties that result from missing them;
- reading any draft or confirmation we send you and telling us promptly if anything is wrong;
- responding to our requests for missing or unclear information. If we cannot reach you or do not receive what we need, your filing will be delayed and we are not responsible for the consequences;
- keeping your contact information with us current.
We rely on the information you provide without independent verification. Our review is limited to completeness and obvious inconsistencies. We will not knowingly include information that we believe would cause a filing to be rejected, and we may contact you to clarify before filing.
5. Electronic signature and authorization
By typing your name as the signer in our order form and checking the authorization box, you are signing the filing electronically. Under section 15.16, Florida Statutes, the typed name of the person signing is sufficient for online filings, and electronic signatures have the same legal effect as handwritten ones. Under section 817.155, Florida Statutes, knowingly filing a false document with the Florida Department of State is a third-degree felony. Typing another person's name without their permission is forgery.
By submitting an order, you authorize Relux Nexus and its designated agents to prepare and submit the information in your order electronically to the Florida Department of State on behalf of the entity you have named, and you affirm that the information is true, accurate, and complete. You acknowledge that information filed with the State becomes a public record.
6. Processing and timing
We aim to submit standard filings to the State within 24 hours after both of the following have happened: your payment has been confirmed, and we have all the information we need. Orders that arrive on a weekend or on a U.S. federal or Florida state holiday are processed on the next business day. The time the State takes to process a filing after we submit it is outside our control, and we make no promise about it.
If the State rejects or returns a filing because of an error we made, we will correct and resubmit it at no additional service fee. If the rejection is caused by information you provided, or by a change you ask for after we have filed, you will be responsible for any additional State fees and we may charge an additional service fee to prepare the corrected filing.
We are not responsible for delays caused by the State's systems or staff, outages of government websites, payment processor issues, postal delays, or events outside our reasonable control.
7. Refunds and cancellation
- Before we submit your filing to the State: you may cancel by emailing us. We will refund the full amount you paid, including the State fee, less any non-recoverable payment-processing fee.
- After we submit your filing to the State: the State fee is non-refundable, because it has been paid to the State and the State does not return it. The service fee is also non-refundable, because the work has been performed.
- Registered Agent service: once we have filed the designation naming Relux Nexus as your registered agent, the annual fee for that term is non-refundable.
- If we are unable to perform a service you paid for, for reasons that are not caused by you, we will refund the full amount you paid for that service.
Refunds are made to the original payment method. A refund is your only remedy for a cancelled order.
8. Registered Agent service
If you purchase our Registered Agent service, Relux Nexus will serve as the registered agent of record for your entity in Florida for a term of one year from the date the designation is accepted by the State. During that term we will: maintain a Florida street address where service of process and official State correspondence can be received during normal business hours; and forward to you, by email to the address on file, any such documents we receive, normally within two business days of receipt.
You must keep a working email address and phone number on file with us at all times. We are not responsible for documents you do not receive because your contact information was out of date.
Before the end of each one-year term we will contact you about renewal. The service does not renew automatically unless you have agreed to automatic renewal at checkout. If you do not renew and do not designate another registered agent, we may file a resignation as your registered agent with the State after giving you written notice, and your entity may be subject to penalties or administrative dissolution under Florida law. You assume that risk.
We may resign as your registered agent at any time, with written notice to you, if you breach these Terms, fail to pay, or if your entity is involved in activity we consider unlawful or that exposes us to liability.
9. Dissolution filings
A dissolution filing ends your entity's legal existence in Florida. It is your responsibility to make sure the entity has wound up its affairs, settled its obligations, and obtained any approvals required by its operating agreement, bylaws, or Florida law before asking us to file. We do not provide advice about whether or when to dissolve, and we do not handle tax filings, final returns, or notices to creditors.
10. Communications and languages
We may communicate with you by email, phone, or messaging apps, and in English, Portuguese, or Spanish. Our order forms may be offered in more than one language for convenience. If there is any inconsistency between language versions of these Terms or of our forms, the English version controls. You consent to receiving electronic communications from us about your order, and you agree that electronic communications satisfy any legal requirement that a communication be in writing.
11. Intellectual property
The Relux Filling website, its design, text, and graphics, and the Relux Nexus name and logo are owned by Relux Nexus LLC or its licensors and may not be copied or used without our written permission. You keep ownership of the information you give us.
12. No warranties
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that the State will accept any filing, or that any filing will produce a particular legal or tax result.
13. Limitation of liability
To the fullest extent permitted by law, Relux Nexus LLC, its members, managers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, penalties, or administrative dissolution, arising out of or related to the Service, even if we were told such damages were possible. Our total liability to you for any claim arising out of or related to the Service, whatever the legal theory, is limited to the service fee you paid us for the specific order that gave rise to the claim. State fees paid to the State are never refundable as damages. Some jurisdictions do not allow certain limitations; in that case our liability is limited to the smallest amount the law allows.
14. Indemnification
You agree to defend, indemnify, and hold harmless Relux Nexus LLC and its members, managers, employees, and agents from any claim, loss, liability, or expense, including reasonable attorneys' fees, arising out of (a) inaccurate, incomplete, or unauthorized information you provided; (b) your breach of these Terms; (c) your use of the Service; or (d) any claim against us in our capacity as your registered agent, except to the extent caused by our own gross negligence or willful misconduct.
15. Third-party services
We use third-party providers to operate the Service, including Stripe for payments, Tally for order forms, and email and cloud providers. Those providers have their own terms and privacy policies, and we are not responsible for their acts or outages. Links to government websites, including sunbiz.org, are provided for convenience. We do not control those sites.
16. Events beyond our control
We are not responsible for any failure or delay in performing the Service that results from causes beyond our reasonable control, including government actions or outages, natural disasters, hurricanes, power or internet failures, or failures of third-party providers.
17. Governing law and disputes
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Before starting any formal proceeding, you agree to first contact us at the email below and give us 30 days to try to resolve the matter informally. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction of those courts. You agree that any claim must be brought in your individual capacity and not as a plaintiff or class member in any class or representative proceeding.
18. Changes to these Terms
We may update these Terms from time to time. The version in effect when you place an order is the version that applies to that order. The current version is always available on our website, with its effective date at the top.
19. General
If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms without our consent. These Terms, together with our Privacy Policy and the order form you completed, are the entire agreement between you and Relux Nexus regarding the Service.
20. Contact
Relux Nexus LLC
Miami, Florida
Email: info@reluxnexus.com
See also: Privacy Policy · Back to Relux Filling